Randy Baldwin and Jim Fedio from Fuel Medical discuss the importance of placing an emphasis on a positive patient journey from everyone in your practice.
This course is part of the 2022 Industry Innovations Summit on AudiologyOnline.
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Learning Outcomes
- After this course, participants will be able to identify the importance of mapping the patient journey to deliver a more effective continuum of care.
- After this course, participants will be able to discuss the importance of acknowledging uncertainty early on in a patient interaction to deliver a more satisfying visit.
- After this course, participants will be able to describe how to organize insights and feedback from every area of their practice to implement a framework for a well-rounded level of care.
Course created on February 1, 2022
Agenda
| 0-5 Minutes | Introduction |
| 5-20 Minutes | Mapping the patient journey |
| 20-40 Minutes | The importance of acknowledging uncertainty during a patient visit. |
| 40-55 Minutes | Insights and feedback on areas of practice management for well-rounded care. |
| 55-60 Minutes | Q/A |
Reviews
181 ReviewsPresented By
Jim Fedio
Jim is the Director of Professional Development at Fuel Medical. For over 5 years at Fuel, and 20+ in the industry, he brings a genuine spirit of collaboration and shared goals to the team. He is responsible for developing and executing professional development training and curriculums across the organization.
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Randy Baldwin
Vice President of Marketing
Randy Baldwin is the Vice President of Marketing for CareCredit, a Synchrony Solution. As a marketing and product management executive with over 25 years of experience, Randy currently oversees provider engagement with several specialized healthcare industries including hearing care, dental, optometry, ophthalmology, cosmetic, dermatology and med spa. He and his team are responsible for educating professionals on how to maximize the benefits of patient financing for both their patients and their practice.
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Financial: Jim Fedio is employed by Fuel Medical. Non-financial: Jim Fedio has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by CareCredit & Allegro Credit in partnership with AudiologyOnline.
Content Disclosure: This learning event focuses on CareCredit & Allegro Credit products and services and will not include info on other products or services.
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