Question
How can I encourage patient engagement with Unitron Moxi All?
Answer
Unitron's Patient Insight engages the user and allows them to have a voice and choice in the hearing aid process. Patient Insights is an experience innovation exclusive to Unitron and revolutionary in the industry. It gives you, the fitter, an edge by providing you much more detail on your patient's listening lifestyle, and subjective perception of thier experiences. With Patient Insights, we are able to gather information about the patient's hearing lifestyle, which helps you to take action to personalize thier hearing aids. Because Moxi All has direct connectivity with the patient's mobile phone, patients can connect their hearing instruments directly to their smartphones with Bluetooth, and be able to use this functionality without requiring an intermediate streamer. By not having to rely on that intermediate streamer, the use of patient ratings has been simplified. You can send the patient an email from the TrueFit software,which will include a link for the patient to download the Remote Plus app, either via their Google Play store or the Apple App Store. The patient could also download the app on their own just via searching in the app store.
This new Remote Plus app works for both the traditional remote control functionality, allowing volume adjustments and program changes, and it also is what allows this patient ratings functionality. Patients can use one of the features or the other. They can use the remote functionality without having to use the patient ratings, or they can use the patient ratings without having to use the remote functionality.
Using the Remote Plus app, patients can rate their experience with their hearing instruments without requiring a streamer. It gives them an easy way to have a voice in the process. Patient Insights gives you, as the clinician, a way to stay connected to your patients as they acclimate to hearing aids. As you know, questions do come up throughout the process. Patients don't retain everything that you tell them during the initial fitting of the hearing instruments. This app provides a great way for your patients to provide real-time, in-the-moment feedback about their experiences. It's also a way for the patient to ask questions or make comments on things that happen, and they don't have to try to remember and write it down or remember to ask about it when they come in for a follow-up appointment. They can use the app to make other comments, not just about sound quality or performance in noise, but as a way to share feedback about their experiences or questions that may come up along the way.
This feature may also be able to assist you with patients who may have otherwise ended up returning the hearing instruments for credit. You can review their ratings, and you can intervene before they end up bringing the hearing aids back. If you see that the patient is providing negative feedback, you can proactively reach out to them, find out what's happening, and have them come back into the clinic, make adjustments or deal with whatever may need to be addressed. This functionality of patient insights is going to be talked about in more detail in upcoming webinars, so tune in for more information about that functionality.
This Ask the Expert is an excerpt from the CEU course, Spring 2018 - Introduction to New Product and Technology Innovations. Click the link on the course title to register and view the course. For more information, visit www.unitron.com or visit Unitron's Partner Page on AudiologyOnline.
