CEU Courses

Randy Baldwin interviews Dr. Robert Traynor, to discuss the importance of maximizing patient engagement to support a personal customer experience. This learning event focuses on the CareCredit credit card and Allegro Credit, and will not include info on other products or services.

This podcast will discuss how to deliver a "Memorable Customer Experience" and how to help practices manage a patient experience and develop a "Continuum of Care". Randy Baldwin interviews Jim Fedio from Fuel Medical, to discuss the importance of placing an emphasis on a positive patient journey from everyone in your practice.

Randy Baldwin interviews three different experienced consultants and Key Opinion Leaders in the hearing industry on the changing hearing care audience and discusses various digital marketing channels to help hearing care professionals position their practice for recovery and growth.

In today’s digital world, prospective patients are now active partners in their medical journeys. They are using digital tools like search engines, mobile phones, and educational video to find clinics and research the care they are looking for. Learn how to embrace and utilize these tools in order to have the highest chance of being discovered online and attracting new patients.

This course is part of the 2021 Industry Innovations Summit on AudiologyOnline.

There are many myths and assumptions about how today’s mature consumers use and engage with digital marketing, including social media. In this course, we will share finding from a 2021 survey we conducted to learn about the digital habits and preferences of mature consumers and key takeaways to help practices more effectively communicate digitally to their existing patients and attract new patients.

This course is part of the 2021 Industry Innovations Summit on AudiologyOnline.