Contact Information
CaptionCall by Sorenson4215 South Riverboat Road
Salt Lake City, UT 84123
Phone: 877-385-0936
Fax: 801-262-3182
Website: sorenson.com/providers/how-to-refer-a-patient/
Email: CCSupport@captioncall.com
Get Started with CaptionCall by Sorenson: sorenson.com/providers/become-a-provider/
CaptionCall by Sorenson
Life is Calling
When you give your patients CaptionCall…
you reconnect them with life.
Hearing Care Professionals nationwide are seeing the value of adding CaptionCall to their complete patient offering. Now you can give your qualified patients a CaptionCall phone at no cost along with the CaptionCall Red-Carpet Service guarantee.
How Patients Qualify for a No-Cost CaptionCall Phone
Your current and potential patients simply visit your office to obtain certification of hearing loss from a hearing-care professional. There is no predetermined decibel threshold to qualify for CaptionCall. They just need to have hearing loss that makes it difficult to hear their phone calls and, in your professional opinion, necessitates the use of a captioned telephone service to communicate effectively by phone. Click here to access the Professional Certification Form.
It’s Easy to Order CaptionCall
To order CaptionCall for your qualified patients, simply complete and submit the Professional Certification Form certifying the individual’s need for CaptionCall. Once you submit this form, a CaptionCall representative will contact your patient to schedule complimentary delivery, installation, and training for their CaptionCall phone.
How can CaptionCall be no-cost?
As a provision of the Americans with Disabilities Act, the FCC established a fund to give individuals with hearing loss access to captioned telephone service at no cost. CaptionCall is an FCC-authorized captioned telephone service provider. The federal government compensates CaptionCall for providing the captioning service so no costs are passed on to you or your patient.
A Revolutionary Telephone
CaptionCall service includes a revolutionary telephone that uses voice-recognition technology and trained captioning agents to quickly display captions of what callers say on a large, easy-to-read, built-in screen. It also provides customizable audio settings and amplification to match an individual's unique hearing loss. CaptionCall makes it easy for your patients to stay connected, using the phone with confidence. Learn More about CaptionCall.
Requirements
In addition to having hearing loss, your patients will need a standard home phone line, Internet connection, or smartphone with data plan to use CaptionCall.
No Hassle
CaptionCall makes it easy for you and your staff:
- No inventory for you to stock
- No handling or distribution of product
- No product support requirements
- No contracts to sign
- And best of all, no cost to you or your patients
CaptionCall will provide you with brochures and a demo phone if desired. All you need to do is ask your patients if they have trouble hearing on the phone and assess their hearing. If they do have hearing loss and need captions to communicate effectively on the phone, introduce them to CaptionCall, and submit a referral. CaptionCall will take it from there.
Click here to get started with CaptionCall. Your patients will thank you for it!
About CaptionCall
CaptionCall helps people with hearing loss use the telephone with confidence to stay socially engaged, and ultimately, live a longer, happier, healthier life. This revolutionary no-cost phone and service enable people to hear and read what their callers say.
CaptionCall is also an active ambassador for hearing health and an advocate for people with hearing loss. We encourage people everywhere to actively manage their hearing health through regular hearing evaluations, and to seek early treatment for hearing loss. We invite you to give your eligible patients no-cost CaptionCall service - the Gold Standard in telephone calls.
Read More
Continuing Education
Introduction to CaptionCall by Sorenson
Course: #39313Level: Intermediate1 Hour
One Sorenson: Suite of Services
Course: #39314Level: Intermediate0.5 Hours
One Sorenson Suite of Services
Course: #38307Level: Introductory0.5 Hours
Introduction to CaptionCall and Internet Protocol Captioned Telephone Service
Course: #38306Level: Introductory1 Hour
CaptionCall Service & Technology Demonstration
Course: #37360Level: Introductory0.5 Hours
Videos
The Need for Captioned Telephone Service During the Pandemic
August 1, 2020
The need for Captioned Telephone service during the pandemic
Watch Video
Eddy the Ear Visits a Hearing Specialist
May 1, 2018
Eddy visits a hearing specialist for the first time and discusses what he can expect during his appointment.
Watch Video
Eddy the Ear: Breaking News
January 12, 2018
Eddy holds a press confernce to answer questions about his human's decision to seek a hearing specialist.
Watch Video
Eddy the Ear: Effects of Untreated Hearing Loss
July 7, 2017
Eddy discusses the social, mental, and physical risks associated with untreated hearing loss.
Watch VideoNews
CaptionCall Phones Now Have Bluetooth
September 4, 2018
Low-Cost Internet Options for CaptionCall Users
August 20, 2018
CaptionCall, LLC Receives TIA-4953 Certification
February 2, 2017
CaptionCall Module v2.0 for Noah 4 Provides Ease in Certification for Hearing-Care Professionals
January 7, 2017
Articles
Hearing Loss & Aging: A Public Health Perspective
April 22, 2019
Improved Speech Understanding Using Closed Captioning on the Television and Telephone
August 20, 2018
The Importance of Television Closed Captioning and Captioned Telephone Service for People with Hearing Loss
January 15, 2018
Ask the Expert
How is Hearing Loss Related to Cognitive Decline and Dementia?
July 15, 2019
What are a Few Effective Communication Strategies?
May 31, 2019
Communicate Confidently with CaptionCall
April 16, 2018
Does CaptionCall meet Telecommunications Industry Association Standards for Amplification?
January 15, 2018
Can Captioned Telephones Help My Patients Who Use Cochlear Implants and Hearing Aids?
December 11, 2017
How can CaptionCall Offer a Complimentary Phone and Free Captioning Service?
November 6, 2017
How Does Sociality Impact Quality Aging?
May 29, 2017
Why is Hearing on the Phone so Difficult?
February 17, 2014
Who Needs CaptionCall?
February 7, 2014
Interviews
An Introduction to CaptionCall by Sorenson & Internet Protocol Captioned Telephone Service
February 1, 2023
Hearing Loss and Social Isolation: How IP CTS Can Help
March 22, 2022
Interview with Frank R. Lin, MD, PhD
February 3, 2020
Access to the Telephone for People with Hearing Loss: CaptionCall’s Case Against the FCC
May 12, 2014
Interview with Jeffrey Bradford, Director of Marketing, CaptionCall
April 22, 2013
Resources
Audiology students - Apply starting November 1st for scholarships for the 2020-2021 academic year.
October 8, 2019Understanding common patient concerns about CaptionCall and how to address them
August 29, 2019See what Hearing Care Providers are saying about CaptionCall
August 29, 2019Jumpstart their journey with a system for satisfaction.
Jumpstart their journey with a system for satisfaction.
May 1, 2019Here are three ways you can make your practice thrive using CaptionCall.
April 15, 2019Chances are, trouble having phone conversations is a familiar complaint among your patients.
April 15, 2019Our captioning phone and service address one of patients’ top frustrations and can help you gain their loyalty.
April 15, 2019Trust. It comes through loud and clear.
CaptionCall was the first company to advocate for no-cost equipment. We continue to innovate captioning technologies and personalized services. And our focus isalways people first.
April 15, 2019Order CaptionCall in 90 Seconds or LessThree Choices—One Easy StepTo order a complimentary CaptionCall phone for your eligible patients, use the certification submission process that works best for you: Option 1 – Use the Captio
March 9, 20187 Compelling Reasons to Choose CaptionCall 1 – Captioning ExcellenceSmoothCaptionCall offers SilkScroll®—a patented feature that sends captions in smaller groupings of text to the phone’s screen for a remarkably smooth flow
March 9, 2018Hearing loss is one of the most common causes of social isolation in aging adults. Studies reveal that sociality is the first line of defense when it comes to quality aging.
March 14, 2017Captioned phones offer a valuable functional solution for about 16 million people.
February 10, 2015CaptionCall: Professional Certification Form
Use this certification form to certify that the qualified patient has hearing loss and requires the CaptionCall service to use the telephone in a manner that is functionally equivalent to a fully hearing person.
February 9, 2015CaptionCall: The Impact of Hearing Loss on Our Health
There may be a direct link between staying socially connected and our overall health, research shows. This confirms what many healthcare professionals have believed for years, that aging adults who stay socially connected live longer, happier,...
February 3, 2015